Customer Care


Due to the current situation with Covid-19, our shop in Smithfield in closed. We are now making linen face masks, and we are prioritising this production over our other linen products. Please bear with us as these orders will be slower to be processed and posted. 

For queries, please contact

Stay safe,

The team at Irish Linen House


The natural beauty of linen is easily maintained.

Tableware & Home Accessories - Handwash in cool water or machine wash at 30°C. Always iron linen when damp, first on the wrong side to eliminate creases and then on the right side if you wish to enhance the fabrics natural sheen. Always dry linen naturally, never tumble dry.

Facemasks - For best results, hand wash or machine wash from cool up to 60°C. Stretch out the linen, iron when damp (do not iron the elastic) and leave to dry naturally. Avoid tumble drying. 


If you wish to return or exchange a piece, we are happy to do so within 30 days of purchase, along with your receipt. If you wish to exchange, we would be happy to assist you in finding the right piece for you. We take pride in the pieces we create, and we want them to have pride of place in your home.

Facemask returns - Due to the nature of this product, we are unable to accept returns. 


We ship worldwide. Shipping within Ireland is free. Shipping worldwide is €20. Your order will be shipped by registered tracked post. You will be sent a tracking number so you can check the status of your delivery. We also offer an express service if you need your package urgently. Costs for this will be arranged at the time of purchase.

Orders from our website will be dispatched within 3-5 working days. Most of our pieces are made to order, and we require additional time for any bespoke pieces. We strive to create and deliver all of our orders as fast as possible but please do get in touch if you need something urgently and we will do our best to look after you.

Facemasks will be processed and shipping according to what is detailed on the face mask section of our website - this is updated regularly so please check there. 


For our regular collection, all of our packages come beautifully wrapped in our signature Irish Linen House boxes which come inside a natural gift box, finished with tissue paper and twine. We also offer complimentary gift tags to match our gift boxes which can personalised with a handwritten name and a short personal note. Please get in touch via email at the time of purchase if you wish to include this. Unfortunately, you cannot claim a tax refund against online purchases on our website. However, if you are purchasing in our shop on Bow Street, you can claim tax back. We will walk you through the process upon payment in our shop.

Our facemasks come wrapped in tissue in a flat envelope. 


We accept all major credit and debit cards, however, we do not currently accept American Express. We can also take payment over the phone, or via PayPal.